Client Testimonials for VPS Mart

issue not resolved due to hardware failure, but staff was quick with reply

perfect customer service support Thank you so very much - Simon Wilby WILBY.Ai

Very helpful. my issue was resolved in an instance. i'm very pleased

Very Nice person, did help me very fast and explained things very well

Thanks Code H for creating ticket to the belling team thanks so much ❤️❤️

Support agent has access to my ACTUAL PASSWORD. NO SECURITY AT ALL. THE WORST

Sky was very helpful and a good service person. I would recommend him and the company to everyone I know.Thanks A lot.

Mario so fast in his respons and He understands all critical situations

I am very happy with the level of service you provide, keep up the good work, your support staff is very fast in resolving problems, you all are the best.Best RegardsHenry

Preston He is very good person and he helped me very well, I'm satisfied with his services. Thanks Preston.

Alina help me to get the best requirements for my work and understand my problems

Sky is always very friendly and easy to work with. I have faith she can fins out what is going on, although it may take some time. This issue has been plaguing us for several days.

Thank you always for your quick response. Mario Q was the agent who helped me now. He/she did it quickly. Thank you again for your service.

Sky did a good job of making it so I could get into our servers again. We still need help getting our servers to communicate with each other so our scripts run successfully.

You are guys very polite; I really appreciate it! Thank you guys!

Cathy was very helpful on the online chat and was able to handle the issue quickly. That said, we did have to wait from about 11:15 AM CT to almost 8 PM CT to have the issue corrected.

cathy is good. very good at communicating and solving issues. thanks

DATABASE MART Support team answer in 1-2 minutes help you to find your plan and respect you Thanks Hiker for your Help

A collaboration, of more than a decade. Once more, thank you for your great support and professionalism.

AMAZING CUSTOMER SERVICE!!! REALLY QUICK RESPONSES AND SPOT ON!!! WOULD LIKE TO REQUEST PENNY EVERY TIME FOR ASSISTANCE!!!

can you assign the ip to my 2nd NIC at the earliest? as i see my 2nd NIC is in down state. kindly do the needful

person with great patience and knowledge to detect and solve the problem posed.I recommend it 100%

Paid Account has been activated! Dear velu R, Congratulations! Your paid account has been officially activated. It enables you to make payments for your service

Queta was absolutely amazing solving all my issues, with extremely patience and dedication. outstanding professional thank you so much!!!

Agent Cathy is reactive and efficient. She quickly solved my issue. I recommend.

mario was very gentle and effective with my requests. very satisfied

Thank you for a job well done. I love your style of solving issue

Cathy is a good support. Answered my question with professional way. Thanks. Protect her at all cost.

As always, great customer service. Great company that thinks about their customers

He tooks time to listen to my complains in the pphpmyadin, that I have been facing for the past 24hrs and gave me specific time to sort it out.

My issue was jhandle and resolve quickly. It's awesome.stephane

Your customer support team is very fast and always solution orianted. Thank you very much.

Took a bit of time, but eventually got my problem figured out and solved. Thanks! :)

Cathy supported me with the technical concepts for a better decision.

Iris's attention on Iris's attention on all the occasions when I had to contact her today was excellent. I would like to clarify that in a previous connection with Iris I marked her help as NEUTRAL. It was my mistake, I should have checked option 05, extremely satisfied.Is all thanksall the occasions when I had to contact her today was excellent.

Good And Nyc Persons And Best Good Support Team Person. Thank You Sir So Much

Sky, you are the best! :D You just gained a loyal customer! Thank you very much for the quick support, it's my first day with your company and I was extremely satisfied with the support, thank you!

Hiker deserves lots of praise for staying calm during an hour long troubleshooting.

I am very happy with your support. A guy name Hicker really help/guide me to decide on purchasing the VPS

This support is on another level like hiker was the best thank you for your great customer support guys 🫡

This customer support Is the best, like there's nothing that can rate how good it is.

July helped me with my issue with professionalism and in really short time, i am extremely satisfied.

Queta helped me out, it's been really nice chatting with her. She is polite and helpful. Gonna buy your product. Thank you

Thanks CodyThe best customer service ever! I'm a happy customer.Thanks

The agent did everything possible to help me, but 1 server (69.197.142.41) is still down

This communications channel is the only way that I've been able to get information about a downed server during this extreme situation. I am very relieved to understand the nature of the issue and status of repair efforts. My server has been unavailable for over 12 hours and that is highly abnormal for a VPS at this datacenter. My support ticket was not getting replied to and my customer was getting uncomfortable. Chat gets my vote as a keeper and I will use it more frequently. (I am responsible for 6 VPS servers)

After 12 hours waiting for support, Finally i found someone that solve my probelm in 5 min. thanks!!

Pretty good customer support just always confused why they do "bye~"

I myself work in IT and have to deal with customers so i standing on this side I know very well guidelines and policy has to be followed. 😩 But you guys are awesome and glad there's a good team to deal with when I need to.

The agent was very helpful in assisting me with my issue. Cathy was very professional and patient.!

Alina is a very helpful person and fast on dealing with problems.

Best customer support (I wonder when gpu servers are available makes sence they are tight)

Jay was extremely helpful and quick. Such a great customer support plays big role in customer eyes.

Every time I connect the tech support they are great. I can honestly say they are why I got the second server with database mart

If possible for sql installation, I should not have to request via ticket since it is mentioned in the order

Thanks Cody For Your Great Help, I really appriciate with your work.

I got a wonderful support!!! Cathy is Amazing.I am glad also of the support service the company offers.

Thank you for your help. I hope you can implement a mechanism for more urgent matters. This was midnight so its all good. thanks

I'm satisfied with this agent but there was no response since more than 3 hours and that's a huge problem

Cody was highly competent, kind and helpful.. Such an amazing service for the clients!!!!

Hiker was very very helpful and got all the questions I asked answered , a credit to your company

Cathy was very helpful, she provided me with direct answers, not a rocket-science words.

Mario.Q he solved my problem so fast i really appreciate him :)

Hello. The server is not working, there is no possibility to renew the product. Your help is needed.

It was a pleasing communication. He knew what to ask and what to solve. To the point. Thank you

We just migrated our server to your new server location and we got locked out of our server because of too many login attempts.

Excellent service, I will recommend your company to friends and family

Very helpful and efficient in solving the problem. And offered useful info regarding the case and issue.

this ticket was resolved very fast. Thanks for a great response on this.

I did not see options to indicate the trial period for Order Number: 3953275223

I chatted with Hannah, then with Queta.Both wonderful people.You may want to consider crypto payments. (Bitcoin or USDT). Neteller and Skrill are good options too

Extremely helpful!Got me hooked up with VPN on all my servers! Very kind and polite and nice support member 5 STARS ALL DAY!

Angelica was very fast and kept me calm that she is working on the case, thank you so much, 5/5

Great help and useful to my mission! Thank you for running a great company!

Everything was perfect. Fast communication,great understanding and my problem was solved really fast. Thank you for the great service you provide.

Reply was incredibly fast with the solution, been with you for years, You provide fantastic service.

very fast response time to start chat and to address my request. Awesome!

a massive thanks to Tarick for helping us get our setup as needed thanks

There isn't any way to convert between two services if they are paid for. It would be a great idea if that would be possible to change. Other than that great support!

Alina was very attentive to my situation and was able to assist without hesitation to correct the issue.

Database Mart are the best, there have relationship with their customers. Thanks Database Mart for the love and support am so much grateful.

Hiker and Penny G solved my network issue immediately. I’m very impressed!

Product is excellent with great assistance every time when I run into problems, mostly created by me

very professional and he got the issue right and fixed it asap. Thank jay

Shahid website prevents me from entering my account, saying I use...vpn

Hannah me ayudó mucho, después de 3 días que ninguno me ayudó, ahora esperaré que me entreguen el servidor nuevo y como recomendación, dar solución a problemas presentados con el servicio en el menor tiempo posible, es muy frustrante esperar días sin respuesta

Thank you for your quick attention.I was already pressured by the users.

Hiker Assist Me. Very Efficient, the Best and Excellent Customer Support. Very Professional.

Penny was prompt in diagnosing and finding a lasting solution for the issue I was experiencing.

Very enthusiastic, cheerful, fully and quickly supportive. Hope my request will be completed soon.

Promoted Debian vps on home page. But does not offer debain with vps.

excellent support. i was really impressed with this interactions.

I am amazed at how quickly I was helped despite how late in the day it was. Thank you.

Which server do you suggest to upgrade? We have more work of browsing than surfing

you guys are amazing, but the price of your ssl is very high. Please, creat new SSL option with low prices.

Hiker is very helpful and fast in solving my access issue. Thank you Hiker

Leo is part of an invaluable team with a lot of dedication and absolute focus on solving my problems. I am very happy to have Leo

Good treatment and attention, everything very fast, they are great.

You achieved efficiency! Let me see what speed is, something others on your team don’t have

Good job Thank you for your support and patience.. you are simply the best

Cathy really working hard to fix my problems Thanks Cathy and your efforts recorded

Jay was extremely efficient and demonstrated care and understanding for my problem.

very helpfull agent provide information for problem error facing and help thanks

Your support team (Jonathan & Jayden) were extremely professional and very quick responding in assisting me with the identification and resolution of the technical issues I was experiencing with my hosted server. Thanks for the Great Work!

The staff I consulted with had the best service spirit. I am very satisfied.

excelente soporte me ayudo con las dudas y me llevo de la mano para poder arreglar mi problema con la RDP.

Thanks for trhe prompt reponse and request to verify the initent of the ticket.

very good customer care.. he got the problem give a solutions immediately .. this kind of the person for your company strength

hi I get “Your account has been suspended. You are temporarily unable to log in. Please contact us if you have any concerns.” when I try to log in to my account, please help me fix it. my email vgh464748g@gmail.com

Cathy was patient and able to fix the problem very quickly. Very positive chat.

Yes, Ryan handled the issue very quickly, but he closed the chat before I could ask a couple questions about the fix he made. We have had this fixed before but it broke again in a couple fo days, and I wanted to ask whether the change he made would be broken again by hackers making unsuccessful attempts to login to the server. I assume the answer is yes, but I wanted to validate that. He said our (my) repeated attempts to unsuccessfully login caused the issues. I AM VERY CAREFUL ABOUT LOGGING IN to make sure I am not the reason for issues like this. I am sure it was NOT me.

My IP address was on the blacklist, I was never asked about my IP address till now

Answered to questions I asked, was nice and pointed me in the right direction

Tech answered my questions and us redoing the server to do what I needed it too.

Best Wishes Team DBM and it's our honour to work with you too 👍👍

Jonathan is a Pro. and very polite. I strongly advice to raise is salary!

Thanks So Much for help and Understand me Good night Mohamed Wael from Joystick6

Although I had to wait almost 3 hours to get support, once it arrived Penny G was able to quickly correct most of the issues to where we are again able to have our production scripts finish successfully.

Agent worked to correct the issue quickly, however there was a long delay before the chat was picked up by an agent. I assume the staff was quite busy, but almost 40 minutes is a pretty long gap when a companies production server is down.

I use the VPS service of Database Mart site, there was a problem and within 2 hours my problem was solved. I am very satisfied with the service I received, I recommend it to everyone :)

Penny assisted and resolved my problem. Thank you very much for your patience and knowledge.

Thanks Penny. I have informed Lily and she will reply to the ticket. Kindly get the IP updated after that asap. Best Wishes :)

The best support i've until now, very helpful and support for more than an hour

Thank you so much for your help and support. Best Wishes Always. Awaiting reply.

This person's salary and position should be increased, he helped me for an hour without a break, may God be pleased with him

Super fast support, immediate solution and the problem was permanent solved. Amazing!

Agent was extremely helpful and solved my problem very quickly. I appreciate Hiker solving the issue so fast and being so kind.

Sky confirmed that retail license is what my server was asking for,

So far DBM has been great, the products are great for the most part, the customer service techs always have the knowledge to fix the problem and are always nice

Very nice, hard worker and does not complain when it is a lot of work.

Support was great and quick, my only recommandations was for having a upgraded website with a good interferance and changing the plans manullay by user. As I need to contact on support for that. Well Yiding, the guy who asseted me was a great, he made it quick and was good to communicate, my ratings goes to him and all support team! Thank you xD

Works very hard to fix your problem and give you the correct information in a timely manor. He deserves a Raise!!!!!!!

Patient, kind, and helpful. Needs a raise. Crazy it's only one person working.

Very good man Sky, he helped me through out my payment. I hope the support continues to be like this through out my duration

The agents were very supportive in resolving the issue, which was ultimately resolved by restoring a backup of the server, because we was hijacked with ransonware.

a real professional. He worked for 1 hour and found and solved the problem.

the VPS products/services are incredible. The value the customer needs and they focus on his satisfaction.

Let's try it first, recycle current server and recreate new server

Friendly explanation about the use of the server and its possibilities.

Superb service. I'd certainly keep using you guys for the great support you have

competent professional person was able to answer all my questions quite quickly

Very clear, responsive and helpful. Never thought asking for support could be a great experience like this. Thank you

The agent clearly communicated with me and solved my problem in no time. Thanks.

The customer service is very enthusiastic and the response speed is very timely.

Helped me with everything I needed, please print a photo of this person and put it on the wall and write "employee of the month"

Considering your infrastructure had been hit by a tornado, I say thank you so much for assisting. In my thoughts and prayers.

This might be the best website I have ever tried for virtual computers :)

The staff is cheerful, harmonious and dedicated in explaining. I am very satisfied with your service.

been speaking to sherry from xmas 23 shes a cool agent, some times it hard to explain on a chat, she trys 100% to get us sorted

Best customer support ever if I was a millionaire I would give you all my money

the agent provided me with very good support and a very good alternative to my problem

as usual the support of DataBaseMart is the best and it was a pleasure work with you.

Than you so much for your help, support and time. Best wishes always Cody :)

Alina is a patient, professional and helpful person. Thank you so much !

Penny G was of great help. They listened and were good in communicating.

Extremely satisfied with interaction and ability to help. will only know if problem is resolved in a few hours. Thanks.

I managed to resolve the problem in a reasonable time, and the communication with the team was short, precise and sufficient to be able to work and understand the problem and the solution.Thank you so much. Best Regards.

Mario Q is The Excellent Customer Care and all My Issue Perfectly Solved.

The response was timely, professional, and quickly resolved the issue!

I've never tried your services but the support is very good. Keep it up

Fast support, easy to understand, The services and the support lines are the best i have encounter in hosting services.

Dear Support Database SmartYour server is great. We appreciate you. We give you 5. Very satisfied

Agent was absolutely wonderful, helped solved my issue in a quick, professional and kind manner. Helped me resolve my issue and gave tip on how to prevent said issue from happening again.

Penny war very friendly and helped me immediately. Great service - thank you!

as always tarick is 100% the best agent he always trys so so hard, and again today he trying his best to sort me out, this is why I will be long term customer

Glad to have someone answer the support chat once gain. Appreciate the fix.

The agent that attended the case was Hiker. Everything was fine.

Thank you so much Hiker, for switching the server and all good we got our 300mbs internet speed.

Thanks for all that helped me in this ticketI appreciate your concern, support and efforts in my SSL setup.Have a great day ahead

What great support you have ther e VPS-Mart. Wish I could move all our servers to VPS MArt soon. Some are binded and some need Sydney Australia based data server . Once again Thank you for awesome support. Ravi from BeyondeBiz

Helped me find the command du -h --max-depth=1 to clear my big unnecessary files

very prompt service by Jonathan .. helped right away and resolved 2 big issues, quite complicated (kernel / driver and login related).. very happy with the service!!

your product is great even though an issue occurred but the agent has taken an immediate action to investigate and resolve the issue, i appreciate that

this would be my initial rating...subject to receipt of full refund on my credit card. thank you!

Yiding was very pleasant, easy to chat with thorough, and willing to help!

Issue is not solved by Cody was great and very eager to continue to help. I had to jump off though

He is a very knowledgeable person; he is patient and dedicated to helping others; keep up the excellent job, my friend

in opera browser chat online option giving error but it works on other browser, please fix it..... appreciate support team going beyond their job scope and their capability to help clients, thanks.

Very nice guy patient and quickly solved the issue and explained me the reasons and gave advice.

Hiker new exactly what to do when i explained the problem i was having with my server. He's such a professional.**TwothumbsUp**

Leo is Excellent and Best customer Support. Thank You so Very Much.

Quick response supports and gets the job done in no time. Thank you

Agent Queta was a fantastic person and provided all the details decently. Queta deserves to be appreciated for providing quality customer service. Queta seems an expert and hardworking person. Queta seems an asset to your organization. Inam Khan

Support is very fast to reply and debuged the issue was from my firewall, with that resolved, remote desktop is working, thank you again for the fast reply.

I am very satisfied and I give the number 5 and again I apologize for being delayed a bit, Chum Pan, I am not fluent in English. I give this supporter whose name was Kathy the highest score, which is 5, and I thank Mrs. Kathy again.

I was impressed by the service I was provided. It was much quicker than I had anticipated.

July is Perfect, Effiecient and Also Excellent Customer Care. Thank You for Assist me

thanks for the heroic support rendered on today from Sherry and Johnathan I'm fully supported here at Databasemart! Thank you!

Wade Z kept up with the case, even through our internal conversations. Thank you for not just closing the ticket. We are going to purchase a second SSL and attach to our other QA domain now. Thank you.

DatabaseMart team as always helped me alot with whatever problem I have with my vps. I am really grateful for it.

Alina was very helpful, Excellent communications and quick solution provider.

Queta always highly understood my needs and following it up @best level

i was amazed with the service i received , the agent was very pleasant and fast, answered all of my questions.

Alina is very helpful. Your network shooting down my SSH sessions on port 22 is less helpful. :-/

Good answers from support employee but bad service.I have to write to support I find out DNS records I should set for domain assignment.Guys, write this information directly in dashboard please)

They all did a great job.It would be nice if there was way to indicate a serious problem that needs attention ASAP, so that trouble tick could bubble to the top of the queue.

Thnx for agent to help me regain access to server as password problem

He provided good service, and apparently understood my problem, certainly an excellent customer service. I am satisfied with the service

Have got my resolution in very few minutes. Great service by Mr Coody H.Thanks a lot to him

Tarick is extremely helpful and knowledgeable. Extremely happy with his support.